Your public contact information

What this step is for

Givers will sometimes want to reach out — to ask a question about your work, to verify a Gift went through, to request a tax receipt for a year-end statement. This step sets the contact channel they see.

Why it matters

• Givers trust Organizations that are reachable. A "Contact" button that goes nowhere is a trust killer.
• Xerish admin uses these details for compliance notices, F.I.G.S. follow-ups, and payout issues.
• Public profile shows your contact email and website; the phone number stays internal.

How to complete it

• Public contact email. Different from the login email if you want. This is what shows on your public Org page and on Gift receipts. Use a monitored address (e.g., info@yourorg.org).
• Phone number. Internal only. Xerish admin uses it for urgent matters. Givers do not see it.
• Website. Optional but strongly recommended. Givers click through to verify legitimacy. A real, current website is one of the most reliable trust signals.
• Mailing address (public). Can be the same as your legal address or a separate P.O. Box. This is what appears on tax-receipt PDFs.

What to expect after

The Contact button on your public Org page becomes live. Givers can email you directly. A copy of every Giver-initiated email is also recorded in your Xerish inbox for reference.

Common mistakes

• Personal email as public contact. A real info@ or contact@ address looks more credible.
• Dead website link. Worse than no website. If your site is down for maintenance, leave the field blank.
• Mismatched mailing address vs. tax address. This can confuse Givers reviewing year-end statements. Keep them consistent unless you have a reason not to.