How to reach Xerish support

How to reach the team

For most questions: open the in-app Help inbox. Tap your avatar → Help → New message. The Xerish team replies within 1-2 business days. Your message and the reply are stored in your inbox for reference.

For urgent issues: email support@xerish.com. Use this for:

• Payout problems (Stripe verification stuck, payout failed)
• Compliance notices from Xerish admin
• F.I.G.S. review follow-up
• A Giver dispute or refund question

For platform abuse or safety: email abuse@xerish.com. Use this for:

• Suspected fraud
• Reports of an Organization misrepresenting itself
• Content that violates the content policy

What to include

A good support request includes:

• Your Organization name and Xerish ID (visible in Settings).
• A specific description of the problem.
• A screenshot if visual.
• Steps to reproduce, if it''s a bug.

Response times

• Standard Help inbox: 1-2 business days.
• Urgent support: within 1 business day.
• Abuse reports: triaged within 4 business hours.

What Xerish support cannot do

• Reverse a Gift that''s already settled. Once funds have moved out of the hold, the Organization owns them; reversing requires the Organization''s cooperation.
• Speed up Stripe verification. That''s a Stripe-side process; Xerish can sometimes nudge.
• Tell you whether you''ll pass F.I.G.S. The review team makes the call after a real review. Pre-decisions aren''t given.

Doctrine note

Xerish support follows the same voice rules as the AI surfaces (CONSTITUTION §XIV). Plain-spoken. Bounded. Never substitutes for pastoral counsel. If you''re in a crisis Xerish isn''t equipped to help with, support will refer you to the right resource rather than overreach.