Common Questions
Why is money held on our open post?
Gifts on an open post release when the post closes.
A post closes at its goal or at its end date. When it closes, the gifts on it clear within 24 hours and move toward your grant. Nothing is hidden while it waits. Set a realistic goal and end date so funds release on the timeline you expect.
Still stuck? Email contact@xerish.com — we respond personally during the pre-launch period. Or browse the full Help Center.